FAQ

The following are “Frequently Asked Questions” about Trillium® flooring. If you don’t find the answers to your questions, please send us your question through our CONTACT page.

General

European White Oak (Quercus Robur).
Yes, click on the PRODUCT page for further information and where to buy them.

Technical

1360
Go to the technical specifications page for all acoustical information.
Yes, go to the technical specifications page for all acoustical information.
Yes, up to 2 times, however, it is highly unlikely you will ever need to, the 9 coat DurAlOx® finish is very tough and wear resistant.
Yes.
All Trillium floors are manufactured with Carb-2 compliant hardwood type plywood using ultra-low formaldehyde content glue. All Trillium products meet and exceed the health and safety standards for Canada, USA & Europe.
FloorScore® & Carb-2.
Yes, the finish is unaffected by moisture and the waxed profiles will repel liquids. Simply wipe up any spills immediately with an absorbent cloth.
Trillium floors are finished with a 9 coat DurAlOx®SupperMatt UV cured poly urethane finish that contains Aluminum Oxide for enhanced scratch and wear resistance.

Installation

Yes, two general types of systems are approved:
o Circulating warm water
o Imbedded (in cement) electric systems.
o The system temperature must not exceed 28°C or 82°F.
Yes, Trillium floors are unaffected by low temperatures.
No, Trillium floors are only intended for indoor installations.
Yes, they are approved for installation in light commercial and office applications. The floor must be glued down since the traffic volume and performance demands of the floor are more intensive.
Yes, however, the existing floor must be smooth and flat. If you are installing over top of tile or stone, you do not need to fill the grout lines. Any broken tiles should be glued or patched. Follow the steps and requirements noted in the installation guide.
Yes, this is possible; follow the steps below:
o Do not install an under-pad of any type when nailing down. The floor must be nailed directly to the wooden sub-floor (plywood or OSB).
o Nail-down using a brad type nailer or stapler with 1 ¼” or 1 ½” long brads or staples.
o Brads or staples should be inserted through the larger lower flange on the female side of the planks, angle them at approx. 15°.
o Space the brads or staples every 8” to 12” (200 to 300mm), keeping them no closer than 1” (25mm) from the ends of the planks.
o Adjust the air pressure on your compressor so that the brads or staples are neither set too deeply or sitting high. They should be flush or slightly countersunk.
Yes, follow the steps below:
• Follow all the requirements noted in the installation guide.
• Do not install an under-pad of any type when gluing down. The floor must be glued directly to the wooden sub-floor (plywood or OSB) or concrete.
• Use one of the following approved moisture cured urethane adhesives and follow all of their instructions:
o ROBERTS: R1509 Urethane
o TAYLOR: MS PLUS Wood Flooring Adhesive
o DRITAC 7500 Eco-Urethane
o DriTac Easy Spread 7400
o DriTac 7700 4-in-1 Easy Clean
o MAPEI Ultrabond 980 (residential and light commercial use)
o MAPEI Ultrabond 990 (commercial use) MS Polymer Ultra Green
o MAPEI Ultrabond ECO 995
o Bostik Best
o PARACHEM Parabond Millenium series 2010
o FINITEC AD-844 Intelligent floor system (IFS)
No. Note that many people do it without ever encountering a problem, however we are not recommending it.
Yes, however, we recommend you install protective felts or pads under the feet of the appliances to prevent them from marking the floor.
Yes, follow all recommendations in the Trillium installation guide, as well as the installation guide of the membrane or panel manufacturer.

Care & Maintenance

The optimal relative humidity (RH%) range is 35% to 50%, it should be maintained year round. A central humidifier is the best solution during the heating season, however, you can also use a medium to large sized portable humidifier depending on the size of your home.
Yes, scratches can be minimized by one of the following methods:
o Minor scratches: Apply a drop or two of vegetable oil to the scratch and rub it into the scratch, remove all excess oil with a tissue.
o More serious scratches can be touched up using a clear-coat touchup pen; they are sold by:
o https://www.mohawk-finishing.com/products/wood-touch-up-repair/markers/
o https://www.amazon.ca/
Use a “hardwood floor cleaner” such as BONA® or SWIFFER® brand or similar “non-surfactant type hardwood floor cleaner.